Troubleshooting Hearing Aids

If you are a full-time hearing aid user, you may have experienced a time when your devices have suddenly stopped working. While it is typical for hearing aids to require repairs periodically, there are some things you can try at home to get yourself back up and running.

Below, you will find some common hearing aid problems, possible causes and steps to remedy the situation.

Problem Possible cause Solution
The volume is reduced Wax or debris in the microphone or receiver Clean microphone port with a brush
Change wax filter
Tube or ear mold is blocked Clean the ear mold and blow the tube out with an air blower
Hearing may have changed Contact your audiologist
Hearing aid is whistling Hearing aid/earmold is not properly inserted Take hearing aid out and reposition correctly
Earmold is defective Contact your audiologist
Wax in ear canal Contact your ENT-specialist
Hearing aid does not properly function Battery is dead Replace battery
Battery compartment is not closed properly Close battery compartment completely
Wax or debris in the microphone or receiver Clean microphone port with a brush
Change wax filter
Hearing aid causes pain or discomfort Hearing aid/earmold is not properly inserted Reposition correctly. If problem persists, contact your audiologist.

 

If you are unable to solve the problem, contact your audiologist at (904) 399-0350 ext 246 for more assistance or stop by Walk-In Clinic: Tuesday, 10:00 am – 11:30 am or Thursday, 1:00 pm- 2:30 pm.

We strive to provide prompt service to our patients; therefore we recommend that you call ahead to verify availability of walk-in clinic.