8 Rousing Reasons To Put A Hearing Test At The Top Of Your “Done” List

Provided courtesy of Better Hearing Institute (BHI)

Of all the life hacks for better living, taking care of your hearing is among the smartest — and it yields an incredible ROI. In short, getting a hearing test is worth it. No matter what your age, untreated hearing loss can take its toll. The catch is, hearing loss is stealthy. It’s usually hard to notice at first. In fact, it tends to come on so gradually that it tricks you into oblivion. Then it robs you of more than you realize, sooner than you realize. From pilfering away at your relationships and quality of life, to putting you at risk for other health conditions, untreated hearing loss is a silent thief. And don’t think for a minute that you’re too young to think about hearing loss — you’re not. It’s a noisy world. You’re part of it. And the numbers show that hearing loss is becoming more common among younger adults — in their 20s and 30s. So make sure you value your hearing. It’s a treasure worth keeping. To give you an extra push, here are eight reasons why you should get a hearing test today.

1. It may help your pocketbook. Research shows that middle-aged people with hearing loss have about a third more in health care payments than those without hearing loss. A study by the Better Hearing Institute (BHI) shows that using hearing aids reduces the risk of income loss by 90 to 100 percent for those with milder hearing loss, and from 65 to 77 percent for those with severe to moderate hearing loss. People with untreated hearing loss lost as much as $30,000 in income annually, the study found.

2. Your mind may benefit. Research shows a link between hearing loss and dementia, leading experts to believe that interventions, like hearing aids, could potentially delay or prevent dementia. Certainly, notable researchers believe that addressing hearing loss may at least help protect cognitive function.

3. It could boost your job performance. Most hearing aid users in the workforce say it has helped their performance on the job. That’s right. Getting a hearing test could benefit all those employees (a whopping 30 percent) who suspect they have hearing loss but haven’t sought treatment.

4. Life’s challenges may not seem so intimidating. Research shows people with hearing loss who use hearing aids are more likely to tackle problems actively. Apparently, hearing your best brings greater confidence.

5. Your zest for life might get zestier. Most people who use hearing aids say it has a positive effect on their relationships. They’re more likely to have a strong social network, be optimistic, feel engaged in life, and even get more pleasure in doing things.

6. It could protect you against the blues. Hearing loss is linked to a greater risk of depression in adults, especially 18 to 69-year-olds. But studies also show that treating hearing loss can boost quality of life. BHI research shows that people with hearing loss who use hearing aids are less likely to feel down, depressed or hopeless.

7. You’ll probably be more likely to get the drift. Most people who use hearing aids say it helps their overall ability to communicate effectively in most situations. The majority who bought their hearing aids within the past five years say they’re pleased with their ability to hear in the workplace, at home with family members, in conversations in small and large groups, when watching TV with others, in lecture halls, theaters or concert halls, when riding in a car, and even when trying to follow conversations in the presence of noise.

8. Your heart and health may benefit. Cardiovascular and hearing health are linked. Some experts say the inner ear is so sensitive to blood flow that it’s possible that abnormalities in the cardiovascular system could be noted here earlier than in other less sensitive parts of the body. But it isn’t just about your heart. Hearing loss may signal or exacerbate other health conditions as well, including depression, sleep apnea, cognitive decline, and the risk of falling and hospitalization.

For more information on hearing loss and hearing aids, visit or If you think you or a loved one needs to consider amplification, the first step is a comprehensive hearing evaluation. Call us at 904-399-0350 to schedule an appointment today.

Hearing loss and Travel

Hearing loss and Travel

Summertime is here, and an activity that millions of Americans do every year at this time is traveling for vacation. Traveling long distances can be quite stressful, but traveling with hearing loss and hearing devices can make it even more difficult. Here are some tips to having a less stressful traveling experience:

  1. First, always ask for help when you need it. For example, if you can’t hear important about your flight, this could result in a delay of boarding or even missing your flight altogether. So, if you need help, ask the airline agents or airport employees for assistance
    1. Once on the plane, make sure to inform your flight attendant of your hearing loss, in case any important information needs to be relayed to you.
    2. Make sure to inform TSA that you have a hearing loss and are wearing a cochlear implant, hearing aids or BAHA. If you have a cochlear implant device, don’t put your equipment directly onto conveyor belt or in the plastic bins, as this may generate static electricity. If you are traveling with a spare processor, switch it off, remove the battery and place it in another bag.
      1. You are allowed to keep your BAHA or cochlear implants on as you walk through the metal detectors.
      2. Hearing aids and cochlear implants can be kept on once you are on the plane. These devices do not interfere with the plane.
      3. Some airlines allow for pre-boarding for those with hearing loss. Let the airline agent at the gate know that you have a hearing loss and request to pre-board.
  1. Batteries are very important to maintaining communication. Pack extra batteries in case of delays.


Traveling can be a very intimidating experience, especially for individuals with hearing loss. But with the right mindset and preparation, it can be much less stressful. Make sure to advocate for yourself and never be afraid to ask questions.




Hearing Protection and our Military

Noise-Induced Hearing Loss

There is no doubt that the men and women of our armed services sacrifice so much to keep our country safe. They readily put themselves in harm’s way and often suffer long-term physical and emotional consequences as a result. One common outcome to years of service, surrounded by the loud sounds of gunfire, explosions, engine noise and machinery, is something called noise-induced hearing loss. Noise-induced hearing loss (NIHL) refers to a permanent, usually high frequency, hearing loss that typically begins in a “notch” formation and spreads to affect more of the individual’s hearing. To learn more about NIHL, check out one of our earlier blogs on the topic.

NIHL and Combat

What is important to know about NIHL is that it is preventable. For the average person, simply avoiding loud situations or using adequate hearing protection is enough to protect your ears from permanent damage. Unfortunately, the issue is a little more complicated for our soldiers. Often times, a solider may find him or herself in a situation of sudden, unexpected noise, such as gunfire, and not have time to put in hearing protection. Wearing hearing protection continually is also not an option because he or she needs to hear orders from commanding officers, communications from other soldiers, and also be aware of his or her surroundings. For those reasons, many of our soldiers have simply gone without adequate protection and as a result, have suffered permanent hearing damage. As this trend becomes more and more prevalent, experts in the fields of hearing loss and hearing conservation have worked together to find a way to protect our soldiers and their ears at that same time. This has led to the introduction of what is called adaptive or digital hearing protection.

Adaptive Hearing Protection

The U.S. Army has developed a hearing protection system called the Tactical Communication and Protective System (TCAPS), which is already being dispensed to the men and women of our armed forces. The TCAPS system is a clever combination of amplification and noise protection that works to allow the user to hear quiet and average sounds at an audible level and reduce the impact of loud sounds using noise-canceling technology, to a safe level.

Those in charge of the TCAPS initiative are confident that the devices will result in fewer veterans with service related hearing loss. Approximately 20,000 units have already been introduced in active duty and the real-life applicability is being tracked closely. In order to be successful, TCAPS must protect our soldiers from loud impact sounds while still allowing them to hear everything they need to hear to keep themselves and their fellow soldiers safe on the battlefield.


For more information on hearing protection options and ways to protect your own hearing, make an appointment to talk to your audiologist at JHBI today.

Communication Strategies for People with Hearing Loss

Communication is an essential aspect to everyday life. Unfortunately, hearing loss can have a significant impact on an individual’s ability to communicate. Hearing aids, cochlear implants, and other assistive devices can provide help in certain listening situations, but difficulties can still exist. Communication strategies, along with consistent use of amplification, can be utilized for greater ease of understanding and fewer communication breakdowns. Both the speaker and listener in a conversation can contribute to better understanding for the hearing impaired listener.  Below are a few strategies that can help with effective communication:

1.) Face the speaker

Seeing the speaker’s face and being able to read facial cues can significantly improve speech understanding. Even if you don’t think you can lip read, everyone uses visual cues to enhance their auditory signal. If someone is speaking to you from another room, ask them to please come into the same room and ask their question again. When attending a lecture, sit close to the speaker so you are able to see their face. Remind your communication partner to get your attention before asking a question or beginning a conversation.

2.) Minimize background noise (when possible)

Try to eliminate or minimize background noise when having a conversation. This means turning off the television or extraneous noise sources when communicating. You can also try to move to a quiet space away from the noise source. When going to a restaurant, ask for a table away from the kitchen, server stations, or large parties.

3.) Identify the things in your listening environment you can or cannot change

There are many things in our listening environment that affect the way we hear or understand. These factors range from characteristics about the speaker, to characteristics about the environment, to characteristics of us, as listeners. For example, in our listening environment, we may not be able to change the lighting or acoustics of a room, but we may be able to change our seating or angle of vision. Below is a list of factors that affect understanding. In any given situation, identify the things that may improve your ability to listen, and act towards changing these factors that can be controlled or improved.

4.) Advocate for yourself

The ability to ask for the changes you need to hear better is something that comes more naturally to some than others. Asking a person to speak more slowly or more clearly can be helpful. It may also involve asking for a table in a private room at a restaurant, or asking to switch seats with someone when seeing a show. Many times, your communication partner wants to help you hear them better, but they don’t know what they can do to make it easier.

5.) Make a plan

If you know you are going out to eat at a particularly busy restaurant, plan your meal time accordingly. Try to eat during an off time so there is less competing background noise. Call ahead of time to reserve a more private room that may help control background noise. Arrive early for your meal so you can pick the best spot for understanding. Sit away from sources of noise, like the kitchen area or music speaker.

6.) Utilize repair strategies

Communication breakdowns can happen in any conversation. Repair strategies can be utilized to minimize communication breakdowns and continue with the conversation seamlessly. The most common response when a message is not understood is to say, “What?” The problem with saying, “What?” is that it does not give the speaker any information about what you missed, or what you need them to do to help you understand better. It may even lead them to repeat the entire message in the exact same way, leading to the same result. Instead of saying, “What?” when you don’t hear what someone said, be specific about what you need that person to do. For example, tell them to “please repeat what [they] said, more slowly.” Or, if you understood one part of the sentence, tell the person the part you understood, but ask for clarification on the part you missed. Another helpful strategy when trying to understand a telephone number or address is to repeat back each number as it is said to avoid a mistake in the middle of the series of numbers. These strategies may help minimize the breakdowns in communication, and reduce the amount of time spent on clarification.

It is most advantageous when both parties within a conversation work together to have a successful and meaningful discussion. This requires understanding and flexibility on the part of the speaker or speakers, but also the willingness of the listener to express his or her needs.

If you or someone you know is having communication difficulties, contact The Hearing Center at JHBI at 904-399-0350 ext 246 or click here to schedule an appointment for a comprehensive hearing evaluation and to meet with an Audiologist to better  discuss your listening needs.

Prevalence of Hearing Loss in Young Adults

How an Ever-Changing Society is Leading to More Hearing Loss in Young Adults

It is undeniable that teenagers and young adults are more connected to technology today than they have ever been in the past. With the growing popularity of smart phones and Bluetooth technology comes endless opportunity to be plugged into music, video streaming and even television and movies on the go. In addition, noise exposure in public venues is also increasing. Concerts, dance clubs and sporting events have become louder than ever thanks to newer speakers and better music technology.  So what does all of this add up to for the younger generation? Unfortunately, the answer might be hearing loss. According to the World Health Organization (WHO), unsafe sound levels are putting approximately 1.1 BILLION teenagers and young adults at risk for noise induced hearing loss! The WHO estimates that about 50% of people aged 12-35 in middle and high income countries are exposed to unsafe sound levels from devices like smart phones and MP3 players. Additionally, about 40% of the above named age group is also at risk for noise induced hearing loss in public venues such as night clubs and sporting events.

For more information on exactly what noise induced hearing loss is, check out one of our previous blogs on this topic.  Also, take a look at permissible noise levels for listening to music in order to get a better understanding of what is safe and what might cause damage.


While noise induced hearing loss is not reversible, it is largely preventable. When it comes to hearing, the WHO’s main recommendation is to take simple, preventative measures to protect your ears before damage starts. Teenagers and young adults should be aware of environments that are dangerously loud and use hearing protection at all times in those situations. If you must be without hearing protection, significantly limit the time spent in loud situations and take frequent breaks from the noise. Turn down the volume on personal music players and if you spend a lot of time listening through headphones, invest in a good pair that is more effective at canceling out background noise. That way, you will not need to turn the volume up as loud to hear it. The WHO has also made the recommendation that governments pass legislation limiting the admissible noise level in public venues and encouraging education and public awareness regarding noise induced hearing loss.


It is estimated that 48 million Americans suffer from some degree of hearing loss. There is no need for teenagers and young adults to add to that statistic because of noise induced hearing loss. Be educated on acceptable, safe noise levels, and always use hearing protection if you think a situation might be too loud. Your ears will thank you for it later!

7 High-Tech Reasons You Should Finally Deal with Your Hearing Loss

Thanks to the advancements in technology, now is a better time than ever to treat your hearing loss. Here’s why.

Provided courtesy of Better Hearing Institute (BHI)

Lifting your mood, boosting your energy, protecting your earnings, super-charging your social life — and even keeping your mind sharp: These are just some of the many spoils that come with facing and dealing with a noise-induced hearing loss that has been slowly but persistently creeping up on you. The quality-of-life and feel-good benefits of treating even just mild hearing loss brought on by years of loud music, power tools, high-volume headphones, motor-sport engines, crowded night clubs and bars, noisy restaurants, and raucous sporting events are plenty. But in this digital age of smart phones and wearable technologies, the draw for many solution-minded consumers may be in the technology itself. Super-smart, super-sleek, super-convenient, and super-sophisticated — today’s hearing aids give you a multitude of reasons to address that hearing loss you’ve been trying so hard to ignore. Consider these inspiring facts about today’s highly functional, high-powered hearing aids. They just may get you to finally do something about your hearing loss and make your life easier.


  1. They’re cool, sleek, discreet and virtually invisible.


New technologies are all about function, style, and effortless living. The latest hearing aids offer all three. The designs are incredibly attractive with smooth, modern contours. And they’re much smaller than even conventional Bluetooth earpieces. Many of the latest hearing aids are so tiny, they sit discreetly and comfortably inside the ear canal, out of sight. You might say that aesthetically, hearing aids have had a complete makeover.


  1. They cut out background noise so you hear what you want to hear.


Even with the best of hearing, it’s tough to hear people when it’s noisy. But many state-of-the-art hearing aids not only reduce unwanted noise, they also scan the listening environment and automatically adapt to it — even in wind. There are hearing aids that can actually “geo-tag” a location. So if it’s convenient for you to network at a certain coffee shop, your hearing aids will know when you’re there and adjust themselves accordingly. For the record, it’s not by chance that the latest state-of-the-art hearing aids are so adaptable to changing noise scenarios. Recordings of virtually every imaginable listening situation have been used to create algorithms and “train” these amazing mini-computers for your ears.


  1. They capture the natural richness and variation of speech, so it’s easier to follow the conversation wherever you are.


Let’s face it, one of the most pesky aspects of not hearing as well as you once did is not catching everything people are saying. New technologies not only help you decipher speech details in music and noise, but they better preserve and clarify the more subtle sounds of language — like the consonants B, S, F, T, and Z — so you can really follow what someone is saying. No faking.


  1. You can hear from all directions — even when scoping out what’s in the fridge.


Advanced directional microphone technology lets you hear from the back and side — something really important when driving a car. But it also makes it easier to hear voices more clearly in other everyday settings — like when your head is in the fridge and your significant other is talking at your back. Yes, that’s one great feature.


  1. Digital, Bluetooth, and wireless capabilities keep you connected when it counts.


Digital, wireless hearing aids are the now the norm. That means many new technologies let you stream sound directly into your hearing aids — at the perfect volume — from your smartphone, laptop, conference-room speakerphone, home entertainment system, and other Bluetooth devices. Music, phone calls, podcasts, videos, whatever you listen to through your iPhone (or iPad and iPod for that matter), you can listen to through many hearing aids. Some even let you control the volume and other personalized sound settings with an app on your smartphone. Several types of wireless accessories give you a listening boost by bridging the gap between you and the speaker, making it easier to hear in loud or large places. Using a wireless mini-microphone — with cool, contoured designs, some even looking like a pen— placed on the restaurant or conference-room table, or near anyone you want to hear, makes it feel like they’re speaking directly and clearly into your ears, no matter how noisy the setting. You adjust the volume.


  1. State-of-the-art comfort and convenience mean you’ll always want to use them.


Super-small, super-light, customized, functional, and ergonomically designed, hearing aids today are more comfy than ever — yet tough enough to withstand real life. For most of the newest hearing aids, there’s virtually no feedback or whistling thanks to advances in digital technologies. And most are hypoallergenic with nanotechnology coating to keep them clean and dry. Some are even fully waterproof, so you can swim and shower in them, no problem. Plus, today’s greater-than-ever audio-processing goes hand-in-hand with less battery usage. Some hearing aids are even rechargeable, eliminating the need to change batteries altogether. But the convenience and comfort don’t end there. Some brands let you set up reminders for things like appointments or taking medicine. Perhaps the most “peace-of-mind-preserving” life hack, though, is leading-edge technology that helps sooth the ringing in your ears (tinnitus) in a way that suits you.


  1. There are even more disruptive hearing technologies on the horizon.


Totally out-of-sight, semi-permanent hearing aids that stay in for two to three months let you shower and sleep in them, no fuss. Perhaps the most futuristic glimpse of hearing aids is tied to recent ground-breaking studies revealing a significant link between untreated hearing loss and dementia. Hearing aid manufacturers are deep in the trenches working to create future break-through technologies that will make it as easy as possible for the brain to decode speech and other sounds. Reducing cognitive load — that is, drawing fewer resources from the brain just to “hear” — is a very good thing. After all, we really do hear with our brains and not with our ears. Some hearing aids with these technologies are already available. Yes, leading-edge hearing aids are here to help you keep your mind sharp and your life easier by hearing your best at every age — starting today.


For more information on hearing loss and hearing aids, visit, or If you think you or a loved one needs to consider amplification, the first step is a comprehensive hearing evaluation. Call us at 904-399-0350 to schedule an appointment today.

What Can I Expect If I Choose to Purchase a Hearing Aid Through JHBI?

The Process of Purchasing Hearing Aids through JHBI

Many patients are unfamiliar with hearing aid technology or the process of purchasing hearing aids when they visit our clinic. Below is an overview of what to expect when pursuing amplification through The Hearing Center at JHBI.

Step 1: Hearing Evaluation

The first step is to schedule a hearing evaluation. A comprehensive hearing evaluation includes testing your ability to hear different pitches along with how well you can understand speech. If you are a hearing aid candidate you will be referred to our Hearing Center for a hearing aid consultation with an Audiologist.

Step 2: Hearing Aid Consultation

Step two of purchasing hearing aids is the hearing aid consultation. A hearing aid consultation appointment is free and typically lasts an hour. You are encouraged to bring your spouse or loved ones to this appointment for support and help with decision-making. The Audiologist will go over the results of your hearing test, discuss your hearing needs and expectations of hearing aids, and review the latest hearing aid technology and styles. Based on this conversation, a particular hearing aid style and technology level will be recommended for you. Once a hearing aid is selected and ordered, a hearing aid dispense appointment will be scheduled in approximately two weeks.

Step 3: Hearing Aid Dispense

At the dispense appointment, the Audiologist will program and adjust the hearing aid(s) to your individual hearing loss and hearing healthcare needs. It is also a good idea to bring your spouse or loved ones to this appointment as well. Our Audiology Assistant will meet with you after the hearing aids are fit to discuss, demonstrate, and practice the proper insertion and removal of the hearing aid(s) and batteries. You also will learn how to clean and maintain the devices to promote longevity of the hearing aids.

Step 4: Hearing Aid Adjustment Period

After being fit with hearing aid(s) you will have a 30-day trial period to decide if you would like to keep the devices. It takes time to adapt to using amplification and it is not unusual to need multiple visits with the Audiologist within the first 30 days to get the settings of the hearing aids just right. For this reason, a two week follow up is scheduled after the hearing aids are dispensed. Our Audiologists work hard to assure a successful hearing aid fit. However, if you feel you are not getting enough benefit with hearing aids, you can return the devices for a refund while in your trial period.

We are happy to answer any questions you have about pursuing amplification for you or a family member. To schedule a hearing test or hearing aid consultation, you can contact our clinic at (904) 399-0350 ext 246.

Are Football Games Too Loud?

Football: Loud, proud and…noisy!

The beginning of fall signals the start of some very important things: cooler weather, pumpkin beverages and, of course, football season. Whether you are a fan of the NFL or the NCAA, you know how exciting it can be to root for your team in a stadium filled with fans cheering their hearts out. You might have also noticed how LOUD that same situation can be.

It is not unusual for pro and collegiate football stadiums to reach noise levels well over 100 dB, sometimes even into the 120s or 130s (for reference, a power saw produces sound levels of approximately 110 dB). In fact, teams often consider it a point of pride to have the loudest stadium in the league. While this can make for an energizing atmosphere for players and spectators alike, it can also be very dangerous for the hearing of anyone in that environment, especially for an extended period of time. How harmful a sound is can be determined by analyzing two factors: intensity of the sound and duration spent listening.

Check out an earlier JHBI blog post ( to learn the specifics of noise induced hearing loss and review professional guidelines on maximum exposure times allowed in various levels of sound. It’s easy to see how loud football games, which may average 80-90 dB of noise but have frequent peaks into the 100+ dB range, can quickly cause permanent hearing damage. So, what can you do to protect your ears and cheer on your team at the same time?

The easiest solution to prevent noise damage is to wear ear plugs or muffs consistently when in a loud environment. Many hearing healthcare professionals have started initiatives to provide hearing protection to fans at sporting events and as a result, it is becoming more common to see people of all ages and hearing levels protecting their ears. Even the tiniest of fans need to be kept safe from noise exposure!


So the next time you are packing for your tailgate, be sure to include hearing protection for everyone attending the game. To learn more about custom earplugs, check out an earlier blog ( or speak to your audiologist.

Are Online Hearing Tests Reliable?

Internet Hearing Evaluations: Beware!

Although a hearing test performed in the comfort of your own home may seem like a viable alternative to making an appointment to see an audiologist, online hearing tests are not approved by the U.S. Food and Drug Administration (the federal agency that is responsible for ensuring medial devices and equipment are approved for use). Results obtained from an online hearing test are unlikely to be accurate or reliable. A face-to-face examination with an audiologist is the best practice for diagnosing and assessing your hearing healthcare needs. Listed below are components of an examination that require in-person assessment to ensure accurate diagnosis.

Medical history:

At your appointment, the audiologist will ask many questions about your past and recent medical history, with special attention given to your hearing difficulties. Physical conditions and medications can affect your hearing and should be documented in your chart. Documentation of any balance problems, noise exposure and tinnitus are also important in your overall care. Most online hearing tests will not assess any medical conditions that may be contributing to your hearing loss.

Otoscopic examination:

An otoscope is a lighted, magnifying device used to assess your ears to determine if obstruction, such as earwax, is present in the ear canal. Drainage or possible infections can also be inspected during otoscopy. This critical part of the evaluation is not possible during an online hearing test.

Equipment required for hearing tests:

The American National Standards Institute (ANSI) has published guidelines that outline the amount of acceptable level of ambient room noise that is allowed for an accurate hearing test. When having a hearing test performed by an audiologist, a sound booth is used to ensure ANSI standards are met. Hearing tests performed at home are subjected to background noise beyond control, such as noise from traffic, computer monitors and air conditioners. This background noise may skew results obtained during at home testing and elevate your hearing levels.

There are also standards for the headphones used for hearing tests. At home testing will show various results when different types of headphones are used. In office, headphones are calibrated specifically to the audiometer used for testing.

When testing is completed at home, only one part of your auditory system is checked. Further testing is required (through use of additional head pieces and tests) to determine the type of hearing loss you may have. A visit with an audiologist is necessary to accurately diagnosis the type and degree of your hearing loss.

If you are in need of an accurate hearing evaluation, please contact The Hearing Center at Jacksonville Hearing and Balance Institute to schedule an appointment with one of our Board Certified Audiologists!

How Do I Troubleshoot My Cochlear Implant?

Cochlear Implant Troubleshooting:

  • Make sure you have working batteries.
    • Use the disposable battery pack with a fresh set of 675 implant plus batteries.
    • Do not use 675 hearing aid batteries.
    • Check that your charger is working and that the rechargeable battery is able to be charged.
    • Try multiple batteries and see if you continue to have the same problem.
  • Change microphone protectors
    • Over time these can become clogged and will provide distorted sound.
    • Extra protectors and instructions on how to change them can be found in your patient kit. There are also videos online for instruction.
  • Switch out each part individually to determine what it broken.
    • You should have an extra of each piece (cable, coil, battery pack) in your patient kit. If you switch out just the cable and the implant starts working, then you know that your other cable needs to be replaced.
    • Keep a pile of equipment you know is working and a pile of equipment that is broken. Keep these two piles separate.
    • Once you have figured out what is broken, you can order these parts either directly from your manufacturer or through your audiologist.
    • If you have working backup equipment, you can use it until you can get your primary implant fixed. If your backup processor does not have your current programs in it, please let your audiologist know.
  • Call the company
    • The cochlear implant manufacturers are here to help. They all employ great customer service representatives who are happy to help you figure out what is broken as well as order you the new parts that you need. Do not hesitate to call them. The numbers are listed below:
      • Cochlear Americas: 1-877-883-3101
      • Med El Corporation: 1-888-633-3524
      • Advanced Bionics: 1-877-829-0026
  • Check out the company website for troubleshooting help and videos.
  • If you are unable to figure out what part it broken, make an appointment with your audiologist. They will be able to figure out what is not working and order working equipment from the company.