Monthly Archives: April 2020

Tips for Virtual Meetings & Doctors Appointment When You Have Hearing Loss

A very common complaint for people with hearing loss is hearing within background noise and distinguishing speech. Many patients rely on lip reading to help them understand the conversation and this has become a big obstacle to overcome due to the Covid-19 pandemic and masks being worn.

Virtual communications and tele-health appointments are the newest advancement in “face to face” encounters to help alleviate exposure. This is a great alternative for many to still be able to work and gain access to health care while keeping a safe distance.

People with hearing loss can experience some difficulty with this type of communication and below are some tips to help achieve a smooth appointment.

  1. Make time for introductions at the beginning of the appointment. This allows you to make sure other users can hear you, and you can hear them.
  2. Have good lighting. Sitting against a wall is preferred to achieve good lighting to highlight your face for cues. When you sit in front of a window, the back lighting hides your facial features.
  3. Don’t cover your mouth. Keep your hair, hands, and clothes away from your mouth.
  4. Wait your turn to speak and project when doing so.
  5. Mute the microphone if you are not speaking. This helps avoid ambient background noise entering the virtual room.
  6. If you have Bluetooth devices that are paired to your phone or tablet, make sure they are connected.

Remote Programming During The COVID-19 Pandemic

In response to the current COVID-19 pandemic, the audiologists at Jacksonville Hearing and Balance Institute would like our patients to know that we are taking all necessary precautions and are following CDC guidelines to reduce the spread of the virus and to keep patients and staff as safe as possible. This includes offering remote programming services for select hearing aids and cochlear implants. During a remote programming session, the audiologist can program the hearing aid or cochlear implant without having the patient come into the office, thereby keeping high-risk individuals safe at home while still having access to hearing healthcare. Programming is done in real time, which allows patients to provide immediate feedback to the audiologist during the session.

To find out if your hearing aid or cochlear implant is eligible for remote programming, or if you are interested in learning more about this technology, call the clinic at 904-399-0350 to find out more.