Monthly Archives: June 2018

Troubleshooting Hearing Aids

If you are a full-time hearing aid user, you may have experienced a time when your devices have suddenly stopped working. While it is typical for hearing aids to require repairs periodically, there are some things you can try at home to get yourself back up and running.

Below, you will find some common hearing aid problems, possible causes and steps to remedy the situation.

Problem Possible cause Solution
The volume is reduced Wax or debris in the microphone or receiver Clean microphone port with a brush
Change wax filter
Tube or ear mold is blocked Clean the ear mold and blow the tube out with an air blower
Hearing may have changed Contact your audiologist
Hearing aid is whistling Hearing aid/earmold is not properly inserted Take hearing aid out and reposition correctly
Earmold is defective Contact your audiologist
Wax in ear canal Contact your ENT-specialist
Hearing aid does not properly function Battery is dead Replace battery
Battery compartment is not closed properly Close battery compartment completely
Wax or debris in the microphone or receiver Clean microphone port with a brush
Change wax filter
Hearing aid causes pain or discomfort Hearing aid/earmold is not properly inserted Reposition correctly. If problem persists, contact your audiologist.

 

If you are unable to solve the problem, contact your audiologist at (904) 399-0350 ext 246 for more assistance or stop by Walk-In Clinic: Tuesday, 10:00 am – 11:30 am or Thursday, 1:00 pm- 2:30 pm.

We strive to provide prompt service to our patients; therefore we recommend that you call ahead to verify availability of walk-in clinic.

 

 

Frequency Asked Questions about Lithium-Ion Batteries in Hearing Aids

Frequency Asked Questions about Lithium-Ion Batteries in Hearing Aids

  • Is a lithium-ion battery safe in hearing aids?

Lithium-ion is the popular rechargeable battery choice used in many everyday consumer electronics such as cellular phones and tablets. It is also the rechargeable solution for cochlear implants. Currently, it is the fastest growing and most promising battery technology and has been thoroughly tested. Note that the hearing aid must be stored within the operating temperature of 33 degs to 104 degs Fahrenheit (0 degs to +40 degs Celsius) to ensure safe conditions.

  • How many hours per day can lithium-ion hearing aids last on a single charge?

This depends on the hearing loss, the power of the receiver, and the amount of streaming. However, this usually ranges from 20 hours to 24 hours.

  • Will the performance of the lithium-ion battery deteriorate after 1 year and require replacing?

No. With the Phonak system, the electronics surrounding the lithium-ion battery have been specially designed so that the battery will last up to 4 years. After 4 years, the performance of the battery may deteriorate slightly, but this should not have a large impact on use.

  • Are lithium-ion hearing aids safe to use during air travel?

Yes. Airline rules state that lithium-ion batteries less than 25 grams may be brought on to the plane in carry-on luggage. Phonak rechargeable hearing aid batteries are less than 1 gram and therefore fall far below the dangerous goods level. Commercial airline regulations do not permit lithium-ion batteries to be placed in checked luggage.

  • How do I dispose of a lithium-ion hearing aid?

Lithium-ion batteries are 100% recyclable and can be used to create new products. If you wish to dispose of the hearing aid, please return it to your audiologist or contact Phonak for more information.