Monthly Archives: January 2017

The Value of an Audiologist

What is an Audiologist?

When a hearing loss or balance disorder is suspected a decision must be made regarding where to seek help. An audiologist is a health care professional who provides patient centered care in order to identify, diagnose and treat hearing loss and balance disorders using evidence based practice. An audiologist aims to provide personalized services to minimize the negative impact of hearing loss and ultimately lead to improved quality of life.


Audiologists are required to hold a doctorate degree in audiology ( Au.D.) through an accredited university graduate program. They must also pass board examinations to receive licensing and accreditation.  In addition, audiologists are required to earn continuing education credits in order to remain knowledgeable of the most current research  based practice and rehabilitation methods. Based on their level of education, certification and licensing requirements, audiologists are the most qualified  professionals to complete diagnostic tests, refer for medical intervention and provide rehabilitation services.


How can an Audiologist help my hearing?

A hearing aid is often used to manage hearing loss. A hearing aid is very sophisticated and tiny computer that analyzes sound in the environment and provides amplification to the sound to overcome the hearing loss. An audiologist uses the results from a comprehensive evaluation to determine what part of the hearing system is affected and to what degree. This is an important step because the results will allow the audiologist to determine whether a hearing aid is an appropriate treatment or not. If hearing aids are recommended the audiologist uses the test results combined with information about the patient’s lifestyle and communication needs to determine the most appropriate style and power level of hearing aid in order to best help the patient with their listening difficulties.  Another crucial role of an audiologist is to provide personalized counseling to help educate the patient regarding their specific type and degree of hearing loss. This allows the patient to establish realistic expectations regarding their potential benefit from hearing aids. Information is also provided regarding communication and self-advocacy strategies in order to give the patient control over their hearing experience and help maximize hearing aid benefit.


Audiologists and hearing aids

One of the most important components of the hearing aid process is the follow up care provided by the audiologist. Best practice methods include programming hearing aid settings based on verification measures (objective data) and patient feedback regarding their experience (subjective data). Verification of the hearing aid settings using a tiny microphone in the patient’s ear allows the audiologist to ensure proper programming based on the patient’s hearing loss and the anatomy of their ear canal. Incorporating the patient’s report and feedback ensure that their specific needs are met. A hearing aid is an investment in your health and wellness and when thinking about purchasing hearing aid it is important to find out the types of services and the level of care that you will receive with your purchase. Many audiologists include programming adjustments, verification tests and counseling in the cost of the hearing aids. This helps to ensure the patient receives high quality of care tailored to their specific needs.

Hearing loss: Listening to the signs

Ever wonder when you should go get your hearing tested? Or what that testing will encompass? A very informative article has been circulating throughout the internet as well as multiple newspapers. The article can help you understand the signs to recognize that your hearing needs to be tested along with the process of testing.

What do I do if my hearing aid stops working?

Hearing aid repair options offered by The Hearing Center

In a previous blog (, we explored different ways a hearing aid user could try to troubleshoot their devices at home. Many times, users are able to solve the problems on their own by cleaning or changing the battery. If at home service of your devices does not fix the problem, there are a few ways The Hearing Center at Jacksonville Hearing and Balance Institute can help to get your hearing aids working properly again.

Schedule an appointment with your audiologist or audiology assistant

  • Any time a problem with your hearing aid arises, an appointment can be scheduled to secure a spot on our schedule for you. To see your audiologist, you will need to make an appointment based on his/her availability. If you need a quicker option, you can typically get an appointment with our Audiology Assistant, Lou Venturello, within 24-48 hours of your call.

Utilize walk-in clinic

  • The Hearing Center at JHBI offers a walk-in clinic for our hearing aid patients. It is held every Tuesday (10:00 am-11:30 am) and Thursday (1:00 pm- 2:30 pm) to help with general hearing aid care, use, and troubleshooting. The clinic is run on a first-come, first-served basis, so no appointment is necessary. When you arrive at the clinic during the designated times, you will be asked to fill out a brief form describing your current problem and a provider will see you in the order you arrived.

Drop your hearing aid off

  • If making an appointment or attending walk-in clinic during the designated times is not a convenient option for you, we offer drop-off service for your devices as well. When you arrive at The Hearing Center you will be asked to fill out a brief form describing your current problem and leave your hearing aid with us. Our Audiology Assistant will troubleshoot your device and see if the problem is something that can be fixed in office. If not, he will take the appropriate measures to make sure your device is sent off to the manufacturer for repair. He will call to update you on the status of your device once the evaluation has been performed and inform you of any additional fees if the device needs to be sent to the manufacturer for repair. Turn around time on a device that is sent to a manufacturer is typically 8-10 business days. You will be promptly called for pick-up of your device when the problem has been resolved.


At The Hearing Center at JHBI we strive to provide our patients with outstanding care throughout your hearing aid journey. If you have any questions or concerns regarding your hearing aids, please contact our office at (904) 399-0350 ext 246.